Susan L. Farrell, Author

CC and CC to RC

CC and CC to RC (Video Link)

dreamstime_xs_45996187I recently had a very stressful (and stupid) confrontation with someone. What I learned from it was “CC and CC to RC.”

Clear Communication and Common Courtesy to Reduce Conflict.

In this situation, I think I interpreted what she meant correctly, despite what she said later when I confronted her. However, if she truly meant what she later said she did, had she clearly communicated what she meant and used a little common courtesy, I never would have had the reaction I did. There would not have been any conflict.

If you would like to reduce conflict, be sure that you are clearly communicating your message to the other person. If anything, err on the side of over-communicating. And use a little common courtesy. “Please” and “thank you” can go a long way to reducing conflict.

Remember, “CC and CC to RC.”


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