This blog provides additional information to the attached video clip. The clip is from an assertiveness presentation I did for The Business Building Academy.
In my presentation on assertiveness, Don’t Act Like Prey!, I discuss the three R’s of assertiveness: relationship, rights, and respect. In this presentation I used the customer/supplier relationship as an example and we discussed the rights of each party. In this clip, we are discussing the rights of the supplier. One right of the supplier is that the customer will not steal her stuff.
I never would have thought of that until this story happened to me.